At Hair by Lauren, your relaxation and happiness are our top priorities! We want to ensure that every lovely client has a great experience, so we’ve put together this super friendly cancellation policy to help keep things running smoothly:
Appointment Cancellations
– Notice Requirement: If you need to cancel or change your appointment, please let us know at least 72 hours in advance. We appreciate it!
Cancellation Charges
– If you have to cancel with less than 72 hours notice, we’ll need to charge 50% of your scheduled service cost.
– Cancelling with less than 48 hours notice or if you can’t make it (no-show), you’ll be charged 100% of the service cost.
No-Shows
– If you can’t make it to your appointment and forget to let us know, we’ll need to charge 100% of the service cost. If this happens often, we kindly ask for a prepayment for your future appointments. We love to keep things fair for everyone, so please understand that we reserve the right to gently decline appointment requests after repeated cancellations or no shows.
Late Arrivals
– Arriving more than 15 minutes late may mean we have to shorten your service or reschedule it. If we need to reschedule, those cancellation fees might apply.
Emergencies & Flexibility
– Life can be a bit unpredictable, and we totally understand! If an emergency comes up and you can’t give us 72 hours notice, please reach out to us ASAP, and we’ll do our best to accommodate you.
How to Cancel or Reschedule
To cancel or reschedule, just give us a call at 07549659558 or use our Fresha app for quick online cancellations!
Skin Testing
All our new colouring clients need a patch test 48 hours before their hair colour appointment to keep things safe and beautiful!
Age Restrictions
For all colouring services, you must be 16 years or older to receive hair color. However, if you’re under 16 and getting a haircut, please bring an adult along to your appointment!
Thank you so much for your understanding and support! This policy helps us create the best experience for you and all our cherished clients, keeping everything running as sweet as can be!